What are we doing about COVID-19?

As a group, we have a duty of care – to communicate business practices, regarding COVID-19, to employees and customers. As of Friday the 13th of March we’ve put together a group-wide policy to put in practical safeguards for everyone visiting and working at our stores.

As a community, we stand united in the need to be sensible and responsible for how our individual actions may impact the lives of people who are more vulnerable to the virus. We ask that all customers take the time to read our policy guidelines and support your community by adopting behaviours to prevent the spread of COVID-19.

We are staying informed

We are monitoring the status on a daily basis, we are referring to trusted sites, like the WHO website and the Department of Health website, or Victoria Health and Human Services site. We have also familiarised ourselves with Worksafe Victoria’s legal guidance materials relating to coronavirus in workplaces.

We are talking to our team

We know that employees may be anxious about the risk to their health. We have addressed their fears with regular, informed updates. Under WHS/OHS legislation requirements we have provided information to employees about health and safety in the workplace. We have provided employees with the right advice on good hygiene practices for work and home.

We have

  1. Promoted respect and understanding
  2. Allowed employees to ask questions and share their concerns

We have made sure that we do not

  1. Create a culture of fear and discrimination
  2. Share information that is unproven

We have outlined our health and safety standards 

High personal hygiene standards are vital to protect against the spread of infection. We recommend you practice good hygiene to protect against infections.  

Good hygiene Includes –

  1. Wash hands often with soap and running water, for at least 20 seconds. Dry with a paper towel or hand dryer.
  2. Try not to touch your eyes, nose or mouth.
  3. Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  4. Isolate yourself at home if you feel sick. If you take medication to ensure you have adequate supplies.
  5. Phone your GP first if you need medical attention. They will tell you what to do.
  6. Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call Quitline 137 848.
  7. Don’t wear a face mask if you are well unless otherwise advised
  8. Buy an alcohol-based hand sanitiser with over 60 per cent alcohol
  9. Get the flu shot (available April).
  10. Please avoid shaking hands

Additional measures -implemented by stores

  1. All cashier staff are advised to wear rubber gloves  and all nursery staff are advised to garden wear gloves
  2. Requirement- Providing hand sanitizer for staff and customers – subject to availability
  3. Please maintain acceptable levels of social distancing – this is about 1.5m away from one another and customers
  4. Please clean the POS area frequently with an appropriate cleaning product 
  5. All staff must inform us immediately if they are experiencing symptoms and or have a family member who has been experiencing symptoms – you are advised to stay at home. 
  6. Please print out this guide and have it pinned up in common areas – kitchen and POS area.
  7. Ask each employee to sign a policy acknowledgement document 

We are open and offering online orders/delivery

All of our stores are currently open, if you do not feel well please stay at home. If you would like to purchase garden supplies or plants and do not feel comfortable leaving your home we have an online store where we offer an online delivery service. If a product isn’t available online – feel free to contact your local store. For elderly and high-risk individuals, we are happy to take phone orders and process payments online.

For Our Managers, we have encouraged them to

Ask employees to notify us  immediately if they:

  1. have travelled to an affected area since the beginning of 2020; and/or
  2. are suffering, or have suffered, flu-like symptoms since the virus was first detected.

If they have answered yes to either of these questions, we have directed them not to attend work during the risk period and ask them to seek medical advice and clearance before returning to work.

We are sharing our requirements with customers

Display information material of your requirements in your reception area, email footers, website, and/or social media. This indicates to all visitors your expectations about what they should do while in your workplace.

What about Domestic and International travel

Employers should consider whether any scheduled business travel is necessary for the current environment. If possible, choose alternative communication options.

Information Sources

This information has been compiled from a number of trusted sources, however, if you have any questions relating to novel coronavirus, contact the Coronavirus Health Information Line, which operates 24 hours a day, seven days a week. Tel: 1800 020 080

Our policy is subject to change – we are holding weekly meetings and we will update you with any policy changes. Thank you for taking the time to read. Stay safe, help others and keep calm.

On behalf of the Diaco’s Family,
Mario Diaco


  • Margaret Johnston says:

    Well done for being pro-active and community minded.

  • Lyn says:

    Thankyou guys – your care and attention to detail is always appreciated- I think we are all going to have a lot of time to be gardening 😉👌

  • Sheryl Gillespie says:

    Thank you so much for this, finally something straight forward, easy to understand and gives links and phone numbers for further information. So nice to hear that a company really cares for their employees and also their customers and puts them before financial gains.
    In the past few days (prior to receiving your information) I had recommended Diacos Garden Centers to several people and now after receiving your email this afternoon I am so glad I did and I will continue to do so in the future.

    Good Luck and Good Health to the Diacos Family.

  • Thea Bailey says:

    Have things changed since yesterday’s lock down? Are you still open at newcomb? I can’t seem to ring through. 🙂

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