Returns Policy

Return Policy

Policy Updated: 16th of April, 2026

This website is operated by Diaco’s Franchising Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Diaco’s Franchising Pty Ltd. Diaco’s Franchising Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Our online store is an independent outlet. We offer the same great value products and experience. To read more about our terms and conditions click the button below.

Read Terms

Overview

At Diaco’s, we strive to ensure you are happy with your purchase. Please review our policy to understand your options and responsibilities.

Main Points:

  • We do not offer refunds or replacements if you change your mind about a product. However, we are happy to issue a credit note, provided:
  • The return is made within 7 days of purchase.
  • The original receipt is presented.
  • The item is in its original condition and undamaged.
  • Credit notes are valid for 3 years and must be used in a single transaction.

Policy for Plants

Change of Mind on Plants

Refunds are not available for change of mind on plants.

Consumer Guarantees for Plants

Diaco’s will offer a refund, repair, or replacement for plants that have issues covered under our guarantees. For example:

  • If the plant is found to be diseased or infested with pests at the time of purchase.
  • If the plant is mislabeled, such as being the incorrect species or variety.

Condition at the Time of Sale

Plants sold “as is” (e.g., discounted due to minor damage or reduced quality) will be clearly labeled. These sales are final, and returns are not accepted for the disclosed condition.

Customer Responsibility

We are unable to provide refunds, replacements, or credit notes for plants that fail to thrive due to:

  • Incorrect care, such as overwatering or underwatering.
  • Planting in unsuitable conditions.
  • Failure to follow the care instructions provided.

Online Purchases

For orders placed online:

  • If an item is not in stock, we will provide a full refund or an exchange, depending on your preference.
  • Refunds for online purchases will be processed promptly.

Late or Missing Refunds

If you believe your refund has been delayed, please follow these steps:

  • Check your bank account for the refund.
  • Contact your credit card company to confirm if the refund is being processed.
  • Check with your bank, as processing times can vary.

If you still haven’t received your refund after completing these steps, please contact us at [email protected]. For online orders (delivery or pick up), please contact your local store directly to cancel your order.