Garden Centre

Return Policy

Policy Updated: 26th of October, 2020

This website is operated by Diaco’s Franchising Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Diaco’s Franchising Pty Ltd. Diaco’s Franchising Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Our online store is an independent outlet. We offer the same great value products and experience. To read more about our terms and conditions click the button below.


We do not provide refunds, however, we would be happy to exchange your items for a credit note. Please return within 7 days with the original receipt. Your credit note will be valid for 3 years and must be used in one transaction. Refunds are only provided for products purchased online that are not in stock.

Main Points:

  • must return within 7 days
  • a receipt must be presented
  • credit note valid for 3 years
  • If online products purchased are not in stock we will make a full refund or exchange

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. For pick up orders please contact your local store directly and cancel your order.