Frequently Asked
Questions

How do pot sizes work?

Pot sizes can help estimate the age of your plant, here is a general guide:

14 cm pots 6 months to 1 year
20 cm pot 9 months to 1.5 years
25 cm 1.2 to 2 years
30 cm pot 2 to 3 years
40 cm pot 3 to 4 years

Will I receive Diaco’s loyalty points if I shop online?

Whether you shop in-store or online, make sure you use your Diaco’s Loyalty Card. You’ll receive points either way. If your purchase is processed online, our customer service team will process your points in the backend.

I ordered something online, what next?

Once your order is received, a friendly Diaco’s team member will contact you within 1-2 business days to confirm your order.

Why are some prices different in store from online?

The Diaco’s online store is its own independent store, separate from our locations.  We do this to extend the best value to our customers.

What if my items are unavailable?

If any item you have ordered is unavailable or out of season, we will help you select another product or something similar so you can create the same effect. If this doesn’t suit, we are happy to give you a full refund.

Why do the Diaco’s Garden Nurseries have more stock than the online store?

Our online store sells our best and most popular products. It only has a quarter of the stock that is available at a Diaco’s Garden Nursery. If you’re unsure about what you want, and want to explore all of our products, visit us in-store.