Frequently Asked

How do pot sizes work?

Pot-sizes can help estimate the age of your plant, here is a general guide:

14 cm pots – 6 months to 1 year of growth
20 cm pot – 9 months to 1.5 years of growth
25 cm pot –  1.2 to 2 years of growth
30 cm pot – 2 to 2.5 years of growth
40 cm pot – 2.5 to 3 years of growth

Will I receive Diaco’s loyalty points if I shop online?

Whether you shop in-store or online can you accumalte points. If make your purchase online our customer service team will process your points in the backend. When in-store make sure you use your Diaco’s Loyalty Card.

I ordered something online, what next?

Once your order is received, a friendly Diaco’s team member will contact you within 1-2 business days to confirm your order.

Why are some prices different in store from online?

The Diaco’s online store is independent from our store locations. Our prices may vary from your local Diaco’s Garden Nursery.

What if my items are unavailable?

If any item you have ordered is unavailable or out of season, we will help you select another product or something similar so you can create the same effect. If this doesn’t suit, we are happy to give you a full refund.

Why do the Diaco’s Garden Nurseries have more stock than the online store?

Our online store sells our best and most popular products. It only has a quarter of the stock that is available at a Diaco’s Garden Nursery. If you’re unsure about what you want, and want to explore all of our products, visit us in-store.

If I have a trade card will I receive my trade discount online?

No, unfortuanately trade card holders do not receive their discount when using the online store. If you would like to benefit from the trade discount, click on request quote to start the process.

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